Just Lovely FAQs
Q: Can you help me as I find it is too difficult to bring my elderly relative in store to get a bra?
Yes, we can help at Just Lovely Colac. With our aging community in mind, we offer an approval service in store with our lingerie, allowing you to take the garments for their approval to be sure they meet your loved ones’ needs. We also can arrange an in home or care facility fitting if required.
Q: How frequently should I wash my new bra? And can I machine-wash it?
You should only wear your bra for two/three days then wash it, as the oils from your body can break down the elastin. A gentle hand-wash is recommended. If you insist on machine-washing make sure you use a wash bag on a cold gentle cycle. Make sure there are no other heavy when wet items in the wash load. Never tumble dry. Be aware some company’s DO NOT recommend any form of machine washing.
Q: Why do I need to be re-fitted if I already know my bra size?
Finding the right bra size and style is our job at Just Lovely Colac. However it’s important to be fitted when you buy a new bra as hormones, weight loss and gain can all affect your bra size and different bra styles will fit differently. Even within the same brands size varies.
Q: Can I continue to wear an underwire bra while pregnant?
Around three to four months pregnant you will notice a change in your bust. This is when it is recommend you stop wearing an underwire bra as it can place pressure on milk ducts and soft tissue, potentially blocking milk flow and leading to nasty infections. Traditional bras also don’t have the room for the diaphragm to grow during pregnancy. Increase in weight and size of the breast during pregnancy causes skin to stretch and the breast to drop. This is why it is important to be fitted for your maternity bra. A well fitted maternity bra will see you through the whole journey from pregnancy to breast feeding with an expected weight gain.
Q: Can Just Lovely still help with bra fitting and advice after breast surgery?
After breast surgery, women have special needs. Just Lovely is a professionally trained and careing lingerie store there to help you with advice and a personalised fitting. We can help with a mastectomy bra and lingerie to restore confidence and make you feel like the woman you want to be.
Q: What age do girls usually need their first bra?
Every girl develops differently, so there’s no set age. Most start thinking about their first bra somewhere between 9 and 13. Look for physical changes or growing self-consciousness as your guide. There’s no rush, let her body and her comfort lead the way, not what friends are doing.
Q: What type of bra is best for a first bra?
A soft, wire-free crop top or triangle bra is the best place to start. At this stage, comfort is everything, nothing structured or underwired while her body is still developing. The goal is something she’ll actually want to wear each day without fuss.
Q: My daughter is embarrassed about getting fitted, any suggestions?
This is really common! Keep it low-key and let her feel in control of the process. A professional fitting means it stays private and relaxed. At Just Lovely our fitters are warm and experienced with shy young girls, so most leave feeling much more at ease than they expected.
Q: Do I need to know my daughters size before coming in for a fitting?
No measuring at home needed at all! That’s exactly what a fitting is for. Just come in as you are and we’ll take care of everything gently and accurately. Guessing sizes often leads to poor fit, so letting an experienced fitter handle it is always the better option.
Q: What makes Salus Body different from supermarket moisturisers?
Salus products are dermatologist-tested and made in Australia using botanicals and 100% pure essential oils, with no parabens, phthalates, silicones or synthetic fragrance. Many supermarket moisturisers contain fillers that sit on top of the skin. Salus is designed to genuinely nourish and support skin health, not just mask dryness temporarily. Vegan-friendly and cruelty-free too.
Q: My hands are cracked and sore from the cold — what do you suggest?
The Salus Geranium & Bergamot Hand & Cuticle Cream is a brilliant place to start — rich without being greasy. Apply after every hand wash and keep a tube on your bedside table for overnight repair. Shop it online at just-lovely.square.site or pop into Just Lovely in Colac to try it in person.
Q: Are Salus products suitable for sensitive skin?
A: Generally yes. Salus products are free from SLS, synthetic fragrances and parabens, which are common irritants. The Geranium & Juniper Berry Body Wash is specifically formulated for sensitive skin. That said, everyone is different — come into Just Lovely for a sample before you commit. We’re always happy to help you find the right product.
Q: Can I order Salus products if I’m not local to Colac?
Absolutely! Customers from Warrnambool, Ballarat, Geelong and beyond are welcome to shop the Salus Body range anytime at just-lovely.square.site. If you’d like a recommendation before ordering, give us a call — we know the range well and love helping people find what suits their skin best.
Q: What is the store Returns Policy?
Returns
Products may be exchanged in store but must be in original packaging. All tags must be attached to garments. Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless other arrangements have been made with Just Lovely. To be eligible for a return for exchange or store credit, your item must be unused and in the same condition that you received it. All tags must be attached to garments. We do not offer refunds for change of mind. To complete your return, we require a receipt or proof of purchase. If the product is faulty, please contact us directly. Please do not send your purchase back to the manufacturer. We highly recommend hand-washing all intimate apparel garments; product warranties are not guaranteed.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (e.g. size or color exchange), please contact us. Call or text: 0488322346 or send us an email at shop@just-lovely.com.au. We will then organize the exchange once the item has been received.
Refunds (if applicable)
Refunds are only given for faulty or damaged goods. Items will be replaced and/or repaired prior to any refund being issued. Once your return is received and inspected, we will contact you to notify you of approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not offer refunds for change of mind.
Shipping (if applicable)
To return your product, you should mail your product to: Just Lovely, 135 Murray Street, Colac VIC 3250, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable with exception to faulty or damaged goods. We will arrange a refund in these circumstances. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All returns must be posted with at trackable shipping service.