Just Lovely FAQs
Can you help me as I find it is too difficult to bring my elderly relative in store to select sleepwear?
With our aging community in mind, we offer an approval service in store with both our sleepwear and lingerie, allowing you to take the garments for their approval to be sure they meet your loved ones’ needs.
How frequently should I wash my new bra? And can I machine-wash it?
You should only wear your bra for two days then wash it, as the oils from your body can break down the elastin. A gentle hand-wash is recommended. If you insist on machine-washing make sure you use a wash bag on a cold gentle cycle. Never tumble dry.
Why do I need to be re-fitted if I already know my bra size?
Finding the right bra size and style is our job at Just Lovely. However it’s important to be fitted when you buy a new bra as hormones, weight loss and gain can all affect your bra size and different bra styles will fit differently.
Can I continue to wear an underwire bra while pregnant?
Around three to four months pregnant you will notice a change in your bust. This is when we recommend you stop wearing an underwire bra as it can place pressure on milk ducts and soft tissue, potentially blocking milk flow and leading to nasty infections. Traditional bras also don’t have the room for the diaphragm to grow during pregnancy. Increase in weight and size of the breast during pregnancy causes skin to stretch and the breast to drop. This is why it is important to be fitted for your maternity bra.
Can Just Lovely still help with bra fitting and advice after breast surgery?
After breast surgery, women have special needs. Just Lovely has professionally trained staff to help you with professional advice and a personalised fitting. We can help with mastectomy bra inserts to restore confidence and feminine contours.
What is the store Returns Policy?
Returns
Products may be exchanged in store but must be in original packaging. All tags must be attached to garments. Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless other arrangements have been made with Just Lovely. To be eligible for a return for exchange or store credit, your item must be unused and in the same condition that you received it. All tags must be attached to garments. We do not offer refunds for change of mind. To complete your return, we require a receipt or proof of purchase. If the product is faulty, please contact us directly. Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (e.g. size or color exchange), please contact us. Call or text: 0488322346 or send us an email at shop@just-lovely.com.au. We will then organize the exchange once the item has been received.
Refunds (if applicable)
Refunds are only given for faulty or damaged goods. Items will be replaced and/or repaired prior to any refund being issued. Once your return is received and inspected, we will contact you to notify you of approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not offer refunds for change of mind.
Shipping (if applicable)
To return your product, you should mail your product to: Just Lovely, 135 Murray Street, Colac VIC 3250, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable with exception to faulty or damaged goods. We will arrange a refund in these circumstances. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All returns must be posted with at trackable shipping service.
